Exchange and Return Policy
Terms for Exchange and Return
Time Frame:
You can request an exchange or return within 7 days from the date of receiving the order.
Product Condition:
The product must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items:
Opened or used socks cannot be exchanged or returned to ensure public health and safety.
Exchange and Return Process
Requesting an Exchange or Return:
Contact our customer service via WhatsApp at 0508391732, providing your order number and the reason for the exchange or return.
Shipping and Return Costs:
The customer bears the shipping costs for returns due to personal reasons (e.g., change of mind or selecting the wrong product).
For manufacturing defects or errors in the order, we will cover all shipping and return costs.
Refund:
Once we receive and inspect the product, the refund will be processed within 7-14 business days.
Contact Us:
If you have any inquiries or requests regarding exchanges or returns, feel free to contact us via:
Customer Service: 0508391732
Email: [email protected]
We are here to ensure your comfort because "Every Step Deserves Comfort!"